You should familiarize yourself with these:
We all need to reschedule sometimes. If you would like to change or cancel your appointment, please do so online at least 24-hours prior to your appointment. You’ll receive a Cancellation Confirmation email within a few minutes. If you don’t receive that email then your appointment has not been cancelled and you’ll need to leave us a voicemail or send an email to cancel. If you do not cancel at least 24 hours prior to your appointment, you will be charged 50% of the full service price.
If you are late to your appointment you may miss it. You are responsible for the missed appointment fee of 50% of the full service price of your appointment.
No Show Policy:
If you do not cancel and do not come to your appointment you will be charged 100% of the full service price of your appointment.
Holiday closes if Boston Mayor Marty Walsh declares a Snow Emergency. Catherine will call, text, and email you to make sure you know not to come to your appointment. If there’s winter weather but a Snow Emergency has not been declared then the Cancellation and No Show Policies above still apply.
Your purchase is 100% non-refundable. Once your payment is processed, we do not offer refunds.
While we hope you love your service and/or product purchase, we understand you may not. We perform every service to the highest industry standards and must stand by our no refunds policy.
In the event that a completed service or no-show charge is claimed as fraudulent or unrecognized, we provide the necessary documentation from your appointment and your IP address to show this was a legitimate transaction.
You have one year from the date of purchase to use all of the services in any package purchased, received as a gift or otherwise acquired. Packages must be used by one client and are nontransferable for other services.
Expire after 6 months.
We don’t share, sell, or otherwise distribute any of your information.